Last Updated: September 4, 2026
Grabyte Video All-in-One provides a free trial version so you can evaluate its core features and system compatibility before purchasing. Before your purchase, please verify whether your PC, target websites, output quality, subtitles, audio tracks, and output formats meet your specific requirements.
Subject to the terms and conditions set forth below, Grabyte offers a 5-day money-back guarantee for Monthly Plans and a 30-day money-back guarantee for Lifetime Licenses, calculated from the initial date of purchase. This Policy applies exclusively to licenses purchased directly from our official website or authorized sales channels designated by us.
1. Eligible Conditions for Refund
If a refund request is submitted within the applicable guarantee period and meets any of the following criteria, a refund will be processed following verification of the order details and support interaction history:
- Duplicate Purchases: Accidental duplicate purchases of the exact same product, plan, and OS version, resulting in multiple charges to the same purchaser for the same item.
- Billing Errors: Incorrect charges resulting from a system malfunction on our part that differ from the displayed order total.
- Activation Failure: Inability to activate the software using the purchased license key, where the issue cannot be resolved by our support team within the guarantee period despite following our instructions.
- Unresolved Technical Issues: Reproducible major technical defects that prevent the software from performing its core functions, provided the user has supplied all necessary diagnostic information and our team was unable to offer an effective fix or workaround within the guarantee period.
- Material Discrepancy: A substantial difference between the product/plan described on the checkout page and the actual license delivered, which cannot be rectified by our team through an exchange or correction.
- Erroneous Renewal Billing: Being billed for a subscription renewal due to a processing error on our part or within the payment system, despite successfully completing the cancellation request at least 24 hours before the next billing cycle.
2. Non-Refundable Exceptions
Refund requests will generally NOT be honored under any of the following circumstances:
- The guarantee period has expired (exceeding 5 days from purchase for Monthly Plans, or 30 days for Lifetime Licenses).
- The software has no technical defects, and the refund request is based solely on a change of mind, personal preference, lower-than-expected usage, or no longer needing the product post-purchase.
- Failure to review the product descriptions, supported OS, system requirements, or trial version limitations before purchase.
- Issues resulting from the user's personal setup—including PC hardware, OS, network environment, disk space, antivirus software, proxy, VPN, or third-party environment variables—that cannot be attributed to a software defect on our end.
- Inability to cache or access content due to the lack of a valid account/subscription on third-party streaming platforms, regional restrictions, age gates, plan limitations, or content removals by the provider.
- Temporary or permanent cacheing failures caused by third-party streaming platform updates, security/authentication changes, routine maintenance, server outages, or access blocking.
- Discrepancies in output quality, subtitles, audio, or processing speeds caused by source media quality, stream conditions, or network bottlenecks, provided there is no material breach of guaranteed specifications listed on the purchase page.
- Non-receipt of the license key email due to an incorrectly entered email address, spam filters, mailbox capacity limits, or network transmission errors (We will re-send the license information upon verifying your order details).
- Refusal to provide essential information required for troubleshooting (such as order numbers, environment specs, error messages, log files, or screenshots) or failure to cooperate with reasonable diagnostic steps guided by our support team.
- Use of the product in violation of our End User License Agreement (EULA), Terms of Service, third-party service terms, or applicable laws.
- Automatic subscription renewals that occurred because the subscription was not canceled before the upcoming billing date.
- Issues strictly related to foreign exchange rate fluctuations, foreign transaction/banking fees, taxes, or coupon code eligibility.
- Purchases made through third-party resellers, marketplaces, or unauthorized vendors. (Such purchases are governed exclusively by the refund policies of the respective seller).
3. Subscriptions: Cancellation vs. Refund
A subscription cancellation merely stops automatic renewals for future billing cycles. Upon cancellation, you will retain access to the software until the end of your prepaid billing period. Canceling a subscription does not automatically trigger a pro-rated or partial refund for any unused duration.
Renewal charges are non-refundable unless resulting from a billing error on our part (as outlined in Section 1) or where required by applicable law.
4. How to Submit a Refund Request
To request a refund, please contact us at support@grabyte.net within your applicable guarantee period. Please include the following details in your submission:
- Order Number / Transaction ID
- Email address used at the time of purchase
- Purchased Product Name, Plan, and OS version
- Specific reason for the refund request
- For technical issues: Step-by-step reproduction steps, exact error messages, software version, OS version, and relevant screenshots or log files.
We may request additional information if needed to process your claim. Provided your initial request is submitted within the guarantee period, your claim will be evaluated based on the date of submission, even if diagnostic reviews or processing are completed after the guarantee period expires.
5. Refund Method & Processing
Once approved, refunds will be issued to the original payment method used at checkout. The timeframe for the refunded amount to appear on your statement depends on your card issuer, bank, payment provider, and currency. Upon completion of a refund, the associated license key will be permanently revoked, and access to the paid software features will be terminated.
6. Unauthorized Charges & Fraudulent Transactions
If you suspect unauthorized or fraudulent use of your credit card or payment method, please notify your financial institution or payment provider immediately, and contact us at support@grabyte.net with any available order details. We will fully cooperate with inquiries initiated by payment processors.
7. Customer Support Contact
For inquiries regarding refunds, duplicate orders, or post-cancellation billing, please contact: support@grabyte.net.